RETURN & REFUND POLICY

At SDSWATCH, we want you to be completely satisfied with your purchase. If you're not happy, we're here to help!

1. Returns

✅ Eligibility:

• Items must be unused, in original packaging, and with tags attached.

• Return within 30 days of delivery.

📦 How to Return:

1. Contact us at returns@sdswatch.com for a Return Authorization (RA) number.

2. Pack the item securely with the RA number visible.

3. Ship to our return center (address provided via email).

⚠️ Non-Returnable Items:

• Customized or engraved watches.

• Final sale items (marked "Non-Returnable").

2. Refunds

💳 Processing:

• Refunds issued to the original payment method within 5-7 business days after we receive your return.

• Shipping fees are non-refundable (unless the return is due to our error).

✉️ Notification:

• You’ll receive an email confirmation once your refund is processed.

3. Exchanges

🔄 Process:

• Email us at support@sdswatch.com to request an exchange (subject to availability).

• Return your original item first (see steps above).

4. Damaged/Defective Items

🔧 Solution:

• Contact us within 7 days of delivery with photos/video proof.

• We’ll cover return shipping and send a replacement or full refund.

5. Questions?

📩 Email: support@sdswatch.com
☎️ Phone: +1 (800) 123-4567 (Mon-Fri, 9AM-6PM GMT+8)

Note: This policy applies only to purchases made directly through SDSWATCH.com. For third-party retailers, contact them directly.